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Knowledge Base
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Check Existing Ticket
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Knowledge Base
Create a Ticket
Check Existing Ticket
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  • Welcome to our Support Desk

    Below you'll find instructions for accessing the main areas of our support desk.

    Support

    Do you have a question?

    Simply submit a ticket and one of our support
    representatives will be in touch shortly to help you.

     

    Do you have an existing ticket?

    No problem. You can see the status, check for
    updates, and read all of your existing tickets.

    Create a Ticket   Check Existing Ticket

     


     
  • Create a New Ticket

    Note: If you've already created a ticket and just want to check the status of that ticket, click here.

    Sender Contact Form

    Add Attachment
    Most Asked Questions
    Accuracy of Subscriber Location Information

     

    When a person subscribes to your list, we collect the IP address from their signup location. The IP address information is then sent to a geolocation service provider to get an estimate of your subscribers' location.

    The location information that's generated from the IP address can vary greatly in different locations. Many people connect to the internet without using a static IP address, instead their IP address is constantly changing. When this occurs it requires the geolocation service provider to tie the different addresses to a single point, a "canonical" location.

    When creating a canonical location, multiple areas often get lumped in together. This is how we create the locations used in your account.


    View More Questions

     
  • Live Chat

    Most Asked Questions
    Accuracy of Subscriber Location Information

     

    When a person subscribes to your list, we collect the IP address from their signup location. The IP address information is then sent to a geolocation service provider to get an estimate of your subscribers' location.

    The location information that's generated from the IP address can vary greatly in different locations. Many people connect to the internet without using a static IP address, instead their IP address is constantly changing. When this occurs it requires the geolocation service provider to tie the different addresses to a single point, a "canonical" location.

    When creating a canonical location, multiple areas often get lumped in together. This is how we create the locations used in your account.


    View More Questions
  • Check Existing Ticket

    If you've already created a ticket and just need to check the status of that ticket, simply enter the email address you used to create the ticket below and click the button.

  • Click Here to Reset the Header

    You can customize the header by uploading two separate files.

    The background image and goes from the left side to the right side or the screen.

    The header image should contain your companies logo and anything else you wish to put on it. It will lay on top of the background image.

    The header image should be 1138 pixels wide and the same height as the background.
    Anything smaller than 1138 pixels will work as well (It centered across the top.)

    Below is an example of what your background image could look like:


    Below is an example of a header image. Note that it has a transparent background as it will lay on top of the background above (not required):


    Background Image:

    Header Image:

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    Accuracy of Subscriber Location InformationSubscriber Location Data View31T
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